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Returns & Refunds policy

Refund/Return Policy

At Mendez Imports, we strive to provide you with the finest quality esoteric products sourced from Peru, crafted with care and infused with ancient wisdom. We take great pride in the authenticity and integrity of our offerings, and we want you to be completely satisfied with your purchase.

1. Damaged Products During Shipping

In the unlikely event that your order arrives with physical damage due to shipping mishaps, we are committed to resolving the issue promptly. To request a refund or return for damaged items, please follow these steps:

  • Take clear photographs of the damaged product and its packaging.

  • Contact our customer support team within 48 hours of receiving the package at customerservice@mendezimports.com

  • Include the photographs and a detailed description of the damage in your communication.

  • We will assess the situation and respond to your request as quickly as possible.

If the damage is verified, we will offer you the option of a full refund or a replacement of the damaged item. Please note that refunds may take up to 10 days to process, depending on your payment method.

2. Non-Refundable and Non-Returnable Items

In alignment with the nature of esoteric products and for the preservation of their energetic integrity, we generally do not accept returns or offer refunds for items that are not damaged during shipping.

3. Special Circumstances

If you believe your situation warrants special consideration for a return or refund, please contact our customer support team at customerservice@mendezimports.com. We understand that there may be exceptional cases, and we will do our best to address your concerns with fairness and compassion.

4. Cancellation Policy

You may cancel your order within 24 hours of placing it, provided that the order has not been processed and shipped. To request a cancellation, please contact our customer support team immediately at customerservice@mendezimports.com.

5. Customer Responsibility

We urge you to carefully read the product descriptions, guidelines, and instructions before making a purchase. It is essential to be well-informed about the esoteric nature of the products you choose, as they may have unique properties and intended uses.

Furthermore, please ensure that your shipping address is accurate and up-to-date to avoid any complications during delivery.

6. Contact Us

For any questions, concerns, or requests related to our refund/return policy, don't hesitate to reach out to our customer support team at customerservice@mendezimports.com. We are here to assist you and make your experience with Mendez Imports a positive and enriching one.

By completing your purchase, you acknowledge and accept the terms outlined in this refund/return policy.